The CRM software market share report cuts through the vendor self serving market share categories and arguable statistical manipulation in order to focus on the core metrics of earned revenues and customer market penetration.
As with all reviews, special consideration is given to unique strengths - such as Oracle's Web 2.0 and social media capabilities - as well as the essential capabilities needed for any effective CRM project - such as core sales force automation, marketing management and customer support functions.Īsk any the top five CRM software vendors who the market share leader is and each has a self justified position to explain why they are the leader. Since originally being acquired from Siebel Systems, Oracle CRM OnDemand has undergone a sea change product transformation and Analyst Edy Henao had updated her Oracle OnDemand CRM software review with additional input from Robert Kane of and feedback gathered from readers and participants of this website. Now Microsoft Dynamics 2011 is a more impressive CRM solution offering that includes strong Sales Force Automation (SFA) functionality, basic Marketing capabilities and a reasonable level of Customer Support necessary for the average small or midsize business. The release of Dynamics CRM version 4.0 in early 2008 ushered the third generation for the CRM software solution (version 2 was bypassed) and delivered both remedies and significant advancements for several of the issues that caused Microsoft’s CRM offering to fall short on many evaluation scales. Veteran Sharon Kotz performed the Microsoft Dynamics CRM version 4 software evaluation. This on-demand CRM software review does a great job of reviewing the core tenants important to most software evaluators.
On-demand CRM software buyers face a particularly daunting challenge when reviewing due in part to the dizzying array of continual product announcements and the almost ritual introductions of custom add-ons such as AppExchange,, PAAS (Platform as a Service) and Google adwords integration. Veteran software analyst Nuria Rojas provides a comprehensive and balanced review for the market leading SaaS customer relationship management software application. Nonetheless, for one perspective of what lies ahead in the CRM software industry, check out our CRM Predictions. While we made every attempt to leverage meaningful information and qualitative factors such as historical trends, market momentum, in depth conversations with industry leaders, public interviews with thought leaders and the overall moods of the market, we clearly acknowledge that we do not have a crystal ball and our predictions amount to little more than methodically backed guesswork. We held back on the generic and please everybody predictions and really went out on some limbs for the CRM software forecast.
The CRM Software REPORT has been downloaded by thousands of web site readers and has a loyal following among CRM software buyers, users, system administrators, consultants, project managers, analysts and CRM industry practitioners. Since 1999, CRMsoftware360 is the original authoring source for the CRM Software REPORT which is now in its 9th Edition. A Respected Source for CRM Software Evaluation and Expert OpinionĬRMsoftware360 is one of the most frequently cited sources for CRM software evaluation, analysis and opinion as well as original research and published content for the topic of Customer Relationship Management (CRM) software applications.
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